Sound & Video

20866 North Rand Rd.

Deer Park, IL 60010

 

Tel: 847.550.5300

Email: info@soundandvideo.com

 

Hours: 11a - 7p: M-F

10a - 4p: Sat

Closed: Thursday & Sunday

Customer Service

PROBLEMS? Don't worry, our team of highly skilled professionals are here to help.

 

We greatly appreciate the support of our clients. We’ve taken the time to select some of the most reliable high performance products in the world for you, and your equipment is made to bring you many years of pleasure. We know, however, that service issues may arise. If you have any equipment trouble, please contact us. We are always happy to help.

 

If you need service on a weekday, please call our main number, 847-550-5300 and tell us what’s happening.

 

If a component of your Sound & Video system is defective in normal, domestic use due to a fault in product and/or materials, We will at its discretion adjust, repair, or replace the defective unit(s) free of charge for a period of 90 days from the date of substantial completion. Substantial completion is defined here as the point in time when your equipment has been delivered and installed. Items not limited to but including final trouble-shooting, final programming, final system tuning and final client training could still remain. Sound & Video warrants its workmanship for as long as you own your system; any labor performed by Sound & Video and later found by Sound & Video to be defective or substandard will be redone at no charge to you.